Returns & Exchanges

At Off Duty, we want you to love your purchase, but if you are not completely satisfied, we offer a hassle-free 30-day return policy for all eligible items. Please ensure products are in their original condition with tags attached to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely pack your items in their original packaging, ensuring all tags and protective seals are intact to prevent damage during transit.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via the portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.